HouseProud
A manager and housekeeper in a review conversation
Explore HouseProud

04 / 05People

Performance ReviewsDisciplinary Enquiry

Support the people responsible for your hotel's standards — recognise strong work early and handle difficult processes properly.

People

Performance Reviews

Recognise strong performance and close skill gaps early.

  1. Schedule review
  2. Assign owner
  3. Structured review
  4. Identify gaps
  5. Suggested next steps

Managers schedule and carry out structured reviews covering housekeeping, operations and service.

Why it matters

Shows development needs, skill gaps and strong performance, so good work is recognised.

How Philly helps

Once a review is complete, HouseProud suggests next steps for that person's development.

What's included
  • Scheduled and assigned reviews
  • Department-specific reviews
  • Strengths and skill gaps
  • Suggested development steps
A calm, structured meeting in the hotel office

People

Disciplinary Enquiry

Handle enquiries correctly and consistently.

  1. Capture enquiry
  2. Guided actions
  3. Collect evidence
  4. Advice
  5. Central record

A process developed with labour lawyers that guides managers through each stage to closure.

Why it matters

A complex process becomes consistent, with a clear record of every step.

What's included
  • Guidance through to closure
  • Evidence linked to the person
  • Advice for the manager along the way
  • One consistent record
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Where management sees it

What happens here shows up in Right Swipe.

How Right Swipe works

See what needs your attention.

We'll show you Right Swipe with a day that looks like yours.