02 / 05Guest Experience
Guest on SiteGuest Reviews
Understand the guest's stay while there's still time to act — and learn from what guests say afterwards.
Guest Experience
Guest on Site
Fix it while the guest is still in the hotel.
- Check-in
- Guest's stay
- Identify needs
- Take action
- Check-out
A connected view of the guests currently staying with you, from check-in to check-out.
Why it matters
Your team can act on requests, concerns and how guests are feeling before an issue becomes a negative review.
What's included
- Live list of guests in house
- Requests and complaints
- How guests are feeling, visible to the team
- Issues passed straight into Tasks
Guest Experience
Guest Reviews
Turn what guests say into what the hotel does next.
- Guest feedback
- Review
- Action
- Resolution
- Learning
One place to read feedback from every review platform and put right what guests raise.
Why it matters
Feedback becomes action, and management can spot recurring problems and improve.
How Philly helps
Philly reviews and summarises guest feedback, flags issues guests mention and suggests a response.
What's included
- All review platforms in one place
- Themes and feelings picked out by Philly
- Corrective action in Tasks
- Recurring themes shown to management
Where management sees it
What happens here shows up in Right Swipe.
See what needs your attention.
We'll show you Right Swipe with a day that looks like yours.