See how HouseProud works across your hotel.
Explore the processes, capabilities and operational tools connecting activity across HouseProud.
See the bigger picture. Without searching for it.
Every HouseProud process creates valuable operational information. Right Swipe brings that activity together into one clear view, helping management understand what’s happening across the hotel, what needs attention and where action may be required.
See what’s happening
Bring activity from across rooms, guests, tasks and teams into one view.
Know what needs attention
Surface the areas that may require management focus.
Move from insight to action
Go directly from what you see to the relevant HouseProud process.
This is where Right Swipe gets its data.
Every room clean, guest interaction, task and management action contributes to the operational picture. Explore the HouseProud processes working behind the swipe.
See how it all comes together.
See how HouseProud turns day-to-day activity into connected operational action.
Protect room standards from clean to arrival.
Every room verified before the next guest.
Schedule, assign, clean and inspect in one flow, with Golden Image verification and Philly AI review.
- Automatic scheduling and assignment
- Live cleaning status per room
- Golden Image comparison
- Philly AI feedback before sign-off
Discover the Value
What is this?
A connected process for scheduling, cleaning and inspecting rooms before the next guest arrives.
What is the value?
Gives teams live housekeeping status and cleaning times while catching maintenance or presentation issues before arrival.
Catch room defects before the guest does.
Scheduled inspections reveal hidden cleanliness, maintenance and condition issues beyond the everyday clean.
- Scheduled deep inspections
- In-app photo evidence
- Hidden condition issues flagged
- Direct escalation into Tasks
Discover the Value
What is this?
A deeper room inspection covering areas and physical conditions an everyday clean may miss.
What is the value?
Finds hidden issues before they affect guests or become larger problems.
Ready for the guest.
Confirm the room and team are prepared before every arrival.
- Day's arrivals in HouseProud
- Room readiness checked
- Philly AI review before check-in
- Outstanding items escalated into Tasks
Discover the Value
What is this?
A pre-arrival process that brings the day's arrivals into HouseProud and checks room readiness.
What is the value?
Catches room-standard issues before check-in and connects them directly to operational action.
Understand and improve the guest journey.
Fix it while the guest is still in the hotel.
See in-house guests, requests, concerns and sentiment before they become a review.
- Live in-house guest list
- Requests and complaints
- Visible guest sentiment
- Direct escalation into Tasks
Discover the Value
What is this?
A connected view of current guests and their experience from check-in to check-out.
What is the value?
Helps teams act on requests, concerns and sentiment before an issue becomes a negative review.
Turn what guests say into what the hotel does next.
Bring reviews from every platform together, use Philly AI to surface themes and turn corrective action into Tasks.
- All review platforms in one place
- Philly AI sentiment and themes
- Corrective action in Tasks
- Recurring themes for management
Discover the Value
What is this?
A connected process for reviewing feedback and resolving issues raised by guests.
What is the value?
Turns feedback into action while helping management identify recurring problems and improve.
Turn what staff see into owned action.
Resolve housekeeping needs before they affect the guest.
Turn cleaning, missing-item, replenishment and replacement needs into clear housekeeping action.
- Cleaning and standards requirements
- Missing items and replenishment
- Replacement actions
- Housekeeping communication
Discover the Value
What is this?
A process for recording and resolving cleaning requirements, missing items, replacements and replenishment.
What is the value?
Helps housekeeping protect standards and respond before the guest is affected.
Route broken, damaged or technical issues to the right team.
Turn repair and maintenance requirements into clear action for the maintenance team.
- Photos and location
- Repair and technical requirements
- Maintenance team routing
- Repair communication and progress
Discover the Value
What is this?
A process for recording and resolving anything broken, damaged or needing technical repair.
What is the value?
Protects the hotel's physical condition with a record of each issue, action and time open.
Reported. Owned. Done.
Housekeeping and maintenance actions share one workflow from report to management review.
Report
Capture the issue from a phone with details, images and location.
Assign
Assign the right person or team and update the room status.
Status: ProblemAction
Take action with everyone connected in task chat.
Track
Track progress and approve or decline purchase requests.
Complete
Mark the task complete when work is done.
Review
Management reviews and closes the task.
Track lost property from discovery to resolution.
Keep one searchable record of every item found and how it was handled.
- Item details and location
- Return or closure status
- Recorded manager action
- Searchable audit trail
Discover the Value
What is this?
An in-app process for recording lost or found property and tracking each item to return or closure.
What is the value?
Gives the hotel a transparent, searchable record of every outcome.
Support the people responsible for hotel standards.
Recognise strong performance and close skill gaps early.
Run structured reviews across departments, with AI-generated development recommendations.
- Scheduled and assigned reviews
- Department-specific evaluations
- Strengths and skill gaps
- AI development recommendations
Discover the Value
What is this?
Managers schedule and conduct structured evaluations covering housekeeping, operations and service. AI analyses completed reviews and recommends next steps.
What is the value?
Reveals development needs, skill gaps and strong performance.
Handle enquiries correctly and consistently.
Follow a lawyer-developed process with every step, record and piece of evidence in one place.
- Guidance through case closure
- Evidence linked to each person
- AI-integrated manager advice
- Consistent central record
Discover the Value
What is this?
A labour-lawyer-developed process that guides managers through each stage to closure, with evidence linked to the individual and AI-integrated advice.
What is the value?
Makes a complex process consistent and keeps a clear record of every step.
Turn hotel-wide activity into management action.
Every open issue in one agenda, with an owner against it.
Bring hotel-wide issues into one agenda for decisions, ownership and follow-through.
- Centralised agenda
- Automatically surfaced issues
- Recorded decisions and owners
- Visible follow-through
Discover the Value
What is this?
A management process that brings operational issues and actions together for review.
What is the value?
Turns hotel activity into owned actions and continuous improvement.
Your data doesn't stop at the task.
HouseProud brings operational activity together to give management a clearer view of performance, patterns and areas that need attention.
See how HouseProud could work in your hotel.
Explore how the Guardian Layer connects rooms, guests, operational action, people and management in one place.